These 7 warning signs are where you begin to combat casino employee theft. Look for these behaviors among your staff – and not just your low-level employees. As you’ll see in a bit, managers and supervisors can fleece you too.
Have you ever re-assigned an employee to a new task or
department, or changed their routine in some way, even an insignificant one? An employee who is scamming you will resist these kinds of changes, often vehemently.
They will lie about the reasons why your changes upset them, because the real reason is that these changes will mess up their little operation. Watch out for employees who hoard their duties and tasks and resist any changes to processes and systems.
2. Living well beyond their means
You know what you’re paying people. If a guy making $50k per year is driving around in brand new luxury cars, wearing $5000 watches, and always has a well-dressed lady by his side, something might be off.
3. Financial complaints and difficulties
Employees who frequently complain about financial trouble will be more likely to take advantage of an opportunity to steal if they see it. Desperation is a primary motivation that leads to rationalization. (See how that triangle works?).
Be on the lookout for employees frequently complaining about their finances.
4. Refusing vacation time
This is especially true in your bookkeeping and accounting departments, but also your table games, money counting, and other areas. If an employee has a scam going and knows how to hide it, being gone for a week or two and having a temporary person replace them risks having their scam discovered.
Employees who never take vacations, or who always cash out their vacation time, are ones to keep your eyes on.
5. Reluctance to train, delegate, or share duties
This is another form of territoriality. An employee who is stealing doesn’t want to train anyone new because that person will probably discover their scam. Delegating tasks that are critical to their coverup causes the same risks, as does newly sharing duties they used to do on their own.
This is one way to fight employee theft. Change your systems and processes now and then, and see who gets the angriest about it. If their reasons don’t quite make sense, take a closer look at whatever they have control over. It is actually your longer-term employees who are more likely to consider stealing, because they will learn to spot the holes and gaps – the opportunities.
6. Too cozy with vendors or customers
Many casino theft situations involve non-employees. Vendors are a prime source for theft, because both parties can agree on the scheme and work together to falsify the paperwork. Keep an eye on any casino employees who just seem a bit too friendly with non-employees.
7. Family problems
Divorce is expensive. Family-related medical or legal costs, or education expenses, can be crippling. The stress from these expenses will motivate some employees to try to cover the costs using your profits.
And let’s be clear: Many warning signs on this list can occur for all kinds of reasons. No one is guilty simply because they have family trouble. People can refuse vacations for all kinds of reasons. System changes can truly make someone’s work harder and it isn’t wrong to complain about that.
But security experts have seen these issues crop up repeatedly in employee fraud cases. If you want to head off employee theft before it costs you, keep your eyes and ears tuned to these warning signs.